dapat24 Privacy Policy
Protecting Your Personal Data

1. Introduction and Scope of This Policy

This Privacy Policy is issued by dapat24 ("we", "platform" or "dapat24") and applies to all users who access the dapat24.one website, register an account, make deposits or withdrawals, use the live casino, online slots, sports betting, mix parlay, or any other product offered through this platform.

This policy explains in detail the types of data we collect, why it is collected, how it is used, who may receive it, and the rights you have regarding that data. By registering or using dapat24 services, you agree to the terms set out in this policy.

2. Personal Data We Collect

In running a safe, lawful and responsible platform, dapat24 collects several categories of personal information as follows:

Account Registration Information:

• Full name as shown on your identity document
• Date of birth (for age verification of 21 years and above)
• An active and reachable email address
• A mobile phone number registered in Malaysia
• Chosen username and password (passwords are stored in hashed form)

Identity Verification Information (KYC):

• Identity card number (MyKad) or passport number
• A copy of a valid identity document
• Proof of current address when required

Financial Transaction Information:

• E-wallet account details (Touch 'n Go eWallet, ShopeePay)
• Bank account information for FPX and DuitNow transactions
• Cryptocurrency wallet address (USDT, BTC, ETH) where applicable
• Deposit and withdrawal history

Usage and Technical Data:

• IP address and information about the device used
• Server log data including access times and account activity
• Game preferences and betting activity records
• Cookies and similar tracking technologies

3. Purposes for Using Personal Data

dapat24 uses the personal data collected solely for legitimate and transparent purposes. The following are the main purposes for which your data is used:

• Account Management: Registering, verifying and maintaining your player account, including a secure login process.
• Payment Processing: Facilitating deposits and withdrawals through available payment methods including e-wallets, DuitNow, FPX, ShopeePay and cryptocurrency.
• Identity Verification (KYC): Meeting international licensing requirements and preventing fraud, money laundering and access by underage individuals.
• Customer Support: Providing effective assistance via live chat and support email 24/7 in Malay and English.
• Platform Security: Detecting and preventing fraudulent activity, hacking or unauthorised access to the platform's systems.
• Legal Compliance: Complying with court orders, licensing regulations or other applicable legal obligations.
• Service Communications: Sending important notices related to your account, policy changes, or critical security information.

4. Sharing Data with Third Parties

dapat24 does not sell or disclose your personal data to third parties for marketing or commercial purposes without your consent. However, in certain circumstances, data may be shared with the following parties:

Payment Processing Service Providers:

Required financial information will be shared with approved payment processors to facilitate deposit and withdrawal transactions. All such providers are bound by strict confidentiality agreements.

Game Software Providers:

The minimum technical data required for game operations may be shared with software providers supplying slots, live casino and other games on the dapat24 platform. Information shared is limited to only what is necessary.

Statutory Authorities:

Data may be disclosed to authorities or licensing bodies when required by law, court order or valid regulatory requirements. In such situations, dapat24 will comply with those requests in accordance with proper legal procedures.

5. Use of Cookies and Similar Technologies

The dapat24.one website uses cookies and similar tracking technologies to improve the user experience, maintain login session security, and help us understand how users interact with the platform.

The types of cookies we use include:

• Session Cookies: Required to maintain your login status and security while you are using the platform. These cookies are deleted automatically when you close your browser.
• Preference Cookies: Store settings such as language preference and interface display for a more convenient experience.
• Analytics Cookies: Help us understand website performance and aggregate user behaviour for the purpose of platform improvement.

You can control or block cookies through your browser settings. However, please note that blocking essential cookies may affect certain functions of the platform.

6. Data Security Measures

dapat24 implements appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. The measures we practise include:

• SSL/TLS encryption for all data communication between your browser and our servers
• Storage of passwords in hashed form using current cryptographic algorithms
• Strict internal access controls — only authorised staff may access personal data
• Continuous monitoring for suspicious activity and unauthorised access attempts
• Regular security audits by internal and external technical teams
• Incident response procedures available in the event of a data breach

Although dapat24 takes all reasonable steps to protect your data, no security system can be guaranteed 100% safe. We encourage players to use strong passwords and not share their login information with anyone.

7. Cross-Border Data Transfers

As an online gambling platform operating under international licensing, your personal data may be stored or processed on servers located outside Malaysia. In such cases, dapat24 ensures that any such data transfers are carried out with adequate safeguards and in compliance with relevant data protection principles.

We only use infrastructure and cloud service providers that meet high-grade security standards, including internationally recognised security certifications.

8. Data Retention Period

dapat24 stores your personal data only for as long as necessary based on the original purpose of collection and applicable legal requirements:

• Active Account Data: Retained throughout the period your account is active and in use.
• Closed Account Data: Certain records may be retained after account closure to meet legal requirements, audit needs or the resolution of any disputes that may arise.
• Transaction Data: Financial transaction records are retained for the period required by international licensing and financial regulations.
• Technical Data: Server logs and analytics data are kept for a shorter period for system operations and maintenance purposes.

When data is no longer needed, it will be securely deleted or anonymised using appropriate procedures.

9. Your Rights Regarding Personal Data

As a registered player at dapat24, you have certain rights regarding your personal data. We respect these rights and aim to fulfil them within a reasonable timeframe:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request the correction of any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to legal requirements.
• Right to Object: You may object to the processing of your personal data for specific purposes, such as marketing communications.
• Right to Restriction: You may request that the way your data is processed be restricted in certain defined situations.

To exercise any of the above rights, please contact the dapat24 customer support team via live chat or support email. We will process your request within a reasonable timeframe and keep you informed of the progress.

10. Amendments to This Privacy Policy

dapat24 reserves the right to amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or relevant technological developments.

Any material changes to this policy will be communicated to registered players via a prominent notice on the website or by email. The effective date of the new policy will be clearly stated at the top of this document.

Continued use of the dapat24 platform after the effective date of the updated policy is considered acceptance of those amendments. We encourage players to review this Privacy Policy periodically.

11. How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, please contact the dapat24 data protection team via:

• Live Chat: Available 24/7 directly on the dapat24.one website in Malay and English.
• Support Email: [email protected]

We are committed to responding within a reasonable timeframe and will work to resolve any concerns fairly and transparently.